Site Policies

Privacy Policy

Privacy Statement & GDPR Compliance

Here at Heat Design our priority is to provide the most professional service possible to our valued customers. To that end we respect your privacy and value your right to the simplest and most transparent understanding of how we conduct our business, in our drive to be GDPR compliant.

This publicly available privacy statement is the location in which we display our privacy policy. At the bottom it will be dated with the date it was last updated for transparency.

Whenever there is a change to our policy it will be updated here, along with the date of the update. This policy is binding to anyone who uses our website.

If you have any questions, concerns, or comments you can send an email to info@heatdesignspares.ie

Who we are

Cast Fireplaces and Tile Company Ltd T/A Heat Design is a company registered in Ireland (Company Number 258726) whose registered office is at

60 Hawthorn Road
Western Industrial Estate,
Naas Road, Dublin 12
D12 E2WF

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Acts 1988 and 2003 and GDPR privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

Email us at info@heatdesignspares.ie

We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

What type of information do we collect?

The personal details we are most likely to collect are your name, address, email, IP address and the pages you interacted with on our website and when you did so. We also collect details when you get in touch with us about our services by using our contact forms.

Personal Data

Personal Data is information that can be used to identify you. This includes your name, email address, billing address, postal address and telephone numbers.

Non-Personal Data

Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.

Why we may collect the Information

Why we collect Personal Data

To provide you with goods and services you have ordered. This will involve sharing your personal data with our logistics and shipping partners
To contact you regarding your order
To respond to communications

Why we collect Non-Personal Data

Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience

Estimate audience size and usage patterns
Store user preferences so you can customise the site
To track return visitors

How we collect the Information

Personal Data

When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.

We collect the following;

Email
First Name/Last Name
Address Details
Mobile Phone number
Order History Details

Complete an Order

During the order process we collect the following information:

Email
First Name/Last Name

Address Details
Mobile Phone Number
Order Details

Making a Payment

Elavon Payments

Our website uses Elavon for accepting credit card payments. We don’t record your credit card details in our database as we just pass these on to Elavon. More information about Elavon Payments can be found here: https://www.elavon.ie/index.html

Contact Forms

Data supplied via contact forms are recorded in our database. We reply to all contacts made directly through email. Examples of forms included in our website include:

Data collected via these forms include:

Name
Email Address
Message info
Contact number

Non-Personal Data

Google Analytics

We record all activity on our website with Google Analytics. This helps us to analyse the performance of the website and is essential to understand our business.

Customer Rights

Under the Data Protection Acts 1988 & 2002 the customer has a number of rights including a) Right of access b) Right to Rectification c) Right of erasure d) Right of data portability.

Changes to Privacy Statement

Any changes to the Privacy Statement will be posted on this website www.heatdesignspares.ie

Contact Us

Any questions, comments or queries regarding this Privacy Statement should be addressed to info@heatdesignspares.ie

GDPR Compliance

Who is able to gain access to your details?

As already stated, we utterly respect your right to privacy so you can rest assured that under no circumstances will we sell or rent your information to any third parties, nor will we give access to your details for marketing purposes.

What are your rights?

In line with GDPR regulations which are in effect from 25th May 2018, you may ask us for a copy of the details we hold on file for you. You can equally request us to edit, adjust or delete any or all of this information. We are obliged to deliver upon your request within 30 days under GDPR legislation.

How do we protect your information?

Once you have given us personal details, we go to considerable lengths to ensure it is protected. While we do our utmost to guarantee the safety of your personal information, you also have to remember that details such as your email address are being sent over the Internet, and as such we cannot 100% guarantee the security of these; you send information to us over the Internet at your own risk.

Once we get hold of your information, however, we do everything we can to secure it on our systems through the use of secure servers and security certificates (SSL).

Breaches

If an extraordinary situation arises where any relative data has been breached, hacked or stolen, it is our policy to notify you as soon as possible of such breaches, along with our contingency plan limit any potential damage arising from such a breach.

Use of Cookies

What is a Cookie?

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

The Cookies We Use

Necessary Cookies enable the site's basic operation. No prior consent is required for these. These cookies are essential to the operation of our online store. If you disable these cookies, you will not be able to buy items online.

Performance Cookies collect visitor information such as browser usage, pages visited, and error messages received. The data collected by these cookies is anonymous. This information is used to help us to diagnose problems and to fix any issues we find.

Functionality Cookies remember choices that you make. Collecting this data means you won't need to select this information again. We will remember your preferences.

Targeting or Advertising Cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. The data contained by these cookies will not contain any personal information.

Third Party Cookies. Some of our business partners may set cookies on our website, such as Google for example.

Cookie Agreement

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the help section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Further information about cookies can be found here: